You have 14 days from receiving your order to let us know if you’d like to return an item. Once you’ve contacted us, you’ll then have another 14 days to send it back.

Please reach out via emailing us at support@karlaesminks.com for our return address. Please make sure to include your order number inside the parcel, without it we won’t know the parcel is yours and won’t be able to complete the refund . 

Return shipping costs are not covered by us, so we recommend using your local post office with a tracked service.

For hygiene reasons, all items must be returned in their original, unopened packaging with seals intact. 

We’re unable to refund or exchange opened products. This includes glues and liquids, which are non-returnable once purchased.

If your order arrives damaged or faulty, please let us know within 28 days of receiving it. We’ll provide a return label and once we’ve checked the item, we’ll either send a replacement or issue a refund.

As soon as you place your order, we start processing it so it can reach you as quickly as possible! Because of this, we’re unable to make changes to the order, including address updates or cancellations. 

If needed, you can place a new order or return any items you no longer want.

We aim to respond as quickly as possible. However please allow up to 24 hours for a reply, and note that our customer service team is unavailable on weekends.

Standard Delivery– UK delivery with Royal Mail’s 24 hour shipping service. Typical delivery time is 1–3 working days, though in rare delayed cases it may take up to 7 business days. Free shipping is available for customers spending over £100 (UK orders only).

Next Day Delivery – We use DPD’s Next Day Delivery service, which aims to deliver the following day. Next Day Delivery to Northern Ireland and Scotland may take up to two days, and occasionally longer due to unforeseen circumstances. 

Please note that next day delivery is not guaranteed if delays occur with DPD and this is unfortunately out of our hands.

International Shipping – International orders are sent with Royal Mail. Delivery times vary depending on customs checks and procedures. Additional customs fees may apply based on the destination country.

Collection – We are open for collections: Monday – Friday, 12 - 8pm